Problem with Right button — TomTom Community

Problem with Right button

Maury70Maury70 Posts: 1 [New Traveler]
edited January 2019 in Runner & Multi-Sport
Hi,
I've a problem with my Tom Tom multi sport.
The right button doesn't activate the activity menu.

Is it possible to fix the problem ?

Thanks




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Comments

  • RaykadRaykad Posts: 21 [Master Traveler]
    Pull off the plastic button. You can easily do this by pushing your fingernail between the button and the frame of the watch and pushing up. This will not cause any damage to the watch itself.

    See if there is any stuff that might be under the button or in the frame that you can clean out.
    However; If it looks fine, just rotate the button so the left side is on the right side and push the plastic button back. If the right button still doesn't react, try a Factory reset described here (https://uk.support.tomtom.com/app/answers/detail/a_id/17393/~/resetting-your-watch). If that doesn't work, try Factory reset in recovery mode (described in the same link).

    If none of this solves the issue I would suspect the right part of the control is damaged (water damage or general malfunction) and needs to be sent in for repair/replacement, unfortunately.
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