How do you get TomTom to answer support questions?

dld

Hi,
How do you get TomTom to answer support questions?
If you call them during office hours the say they do not have personel on line to answer, and when you send question by mail they ignor them.

Any "back door" into their support team, because I hope they have one.

dhn

What country?

MaryFitzGibbon

I think you can write a letter https://paperleaf.ca/plagiarizm-checker/ to the support team and they will be able to help you, this is the best option.

YamFazMan

Hi
@dld

Contact Tomtom Support to sort out your Account

Support Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or
Click Here for a direct link to 'Contact us'....
https://uk.support.tomtom.com/app/contact/locale/en_GB

Scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct

Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

OR

Email Direct Link...
http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0

As above scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
If incorrect click on one of the links to correct

Note... You must already be logged into the site for the 'Email Direct link' to work

ATB YFM

YamFazMan

Hi
@MaryFitzGibbon

???

ATB YFM

dld

That is what I did!

But they did not answer in time, so I left for my holiday with an non functional TomTom.

Now, three weeks later I got a reply that do not answer my question.

I will never by any product from them any more, and would recomend no one to bye from them.

Map update for life is not worth a thing if the rest do not work.

TomTom = scrap
(acording to me)