How do you get TomTom to answer support questions? — TomTom Community

How do you get TomTom to answer support questions?

dlddld Posts: 2 [Apprentice Traveler]
edited January 28 in Travel lounge
Hi,
How do you get TomTom to answer support questions?
If you call them during office hours the say they do not have personel on line to answer, and when you send question by mail they ignor them.

Any "back door" into their support team, because I hope they have one.

Comments

  • dhndhn Posts: 33,152 Superusers
    What country?
  • I think you can write a letter https://paperleaf.ca/plagiarizm-checker/ to the support team and they will be able to help you, this is the best option.
  • YamFazManYamFazMan Posts: 14,976 Superusers
    Hi
    @dld

    Contact Tomtom Support to sort out your Account

    Support Phone numbers....
    https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
    If incorrect click on one of the links to correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US

    OR

    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0

    As above scroll to the bottom of the new page check that your Countries flag is displayed (Screen bottom right)
    If incorrect click on one of the links to correct

    Note... You must already be logged into the site for the 'Email Direct link' to work

    ATB YFM
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  • YamFazManYamFazMan Posts: 14,976 Superusers
    Hi
    @MaryFitzGibbon

    ???

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • dlddld Posts: 2 [Apprentice Traveler]
    That is what I did!

    But they did not answer in time, so I left for my holiday with an non functional TomTom.

    Now, three weeks later I got a reply that do not answer my question.

    I will never by any product from them any more, and would recomend no one to bye from them.

    Map update for life is not worth a thing if the rest do not work.

    TomTom = scrap
    (acording to me)
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