Cannot update XL350TM purchased with lifetime map updates

RFFJ44 Registered Users Posts: 1
New Traveler
edited January 2019 in Devices using TomTom HOME
Your notice said that the inability to update "outdated" devices does not apply to devices with lifetime map updates included in the purchase. When attempting to update my device, you have included XL350 but not XL350TM.

Your inability to create a complete list of your own products makes it appear to be impossible for me to update my device while it also makes it appear to be possible for you to (a) deny I purchased a lifetime map contract, or (b) ignore your own contract.