'Something went wrong' when attempt to access routes using MyDrive for Android app, also 'Send to De
For about a week now, when I plan a route using the MyDrive app on my phone and try to send it to my 520, the app indicates the route has been synced with MyDrive, but the route does not appear on my 520. Also, when I try to access My Routes from the MyDrive app menu, a MyDrive window pops up in the App saying 'Something went wrong' and when I close that window I'm left on an empty My Routes page.
When I logon MyDrive from a PC I don't see the Route that I attempted to sync with the MyDrive App, but am able to generate and sync routes to the 520 from the PC. Those routes do not appear on the Android App.
I've tried Shutdown/Restart on both phone and 520. I've tried uninstall/reinstall of the MyDrive app on my phone. I've also confirmed that the Android App is logged into my TomTom account.
Any other suggestions?
Comments
Superuser
Are you logged into MyDrive on your 520 during all this?
It seems to me that the problem is with the Android App.
Superusers
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Spoke to Support yesterday and ultimately the CSR concluded that the Android App is probably affected by the same known bug affecting the iOS App, which the Development Team is reportedly working to address and should be corrected in a forthcoming update.
FWIW.
Thanks for the advice, all.
Regards,
M.