Will not boot up Start 60 — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Will not boot up Start 60

Stan1689Stan1689 Posts: 2 [Apprentice Traveler]
edited January 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
My Tomtom 60S will not boot up after trying to update the map. Only screen of death, all black and nothing ever happened after that. It is a new unit which I have never used once yet.

Comments

  • dhndhn Posts: 33,301
    Superusers
    Is the battery fully charged?

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • Stan1689Stan1689 Posts: 2 [Apprentice Traveler]
    Battery fully charged, been connected to my wife's PC for days. Reset didn't work, tried numerous times. Tried just now and still screen of death, total darkness. The logo will come up then all black screen forever.
  • dhndhn Posts: 33,301
    Superusers
    Make a call to support then:

    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
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