Will not boot up Start 60

Stan1689
Stan1689 Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
My Tomtom 60S will not boot up after trying to update the map. Only screen of death, all black and nothing ever happened after that. It is a new unit which I have never used once yet.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Is the battery fully charged?

    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • Stan1689
    Stan1689 Registered Users Posts: 2
    Apprentice Traveler
    Battery fully charged, been connected to my wife's PC for days. Reset didn't work, tried numerous times. Tried just now and still screen of death, total darkness. The logo will come up then all black screen forever.
  • dhn
    dhn Posts: 33,382
    Superuser
    Make a call to support then:

    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST