How Do I Close MyDrive Connect?
How do I close MyDrive Connect after I'm finished with it? There is no "X" or menu I can use to close it or even reduce it to get it off the screen. Sometimes the Taskbar won't pop up so I can go to another program; I have to open "Task Manager" and "End Task" to close MyDrive Connect.
I use Windows 7.
I use Windows 7.
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If you are not seeing the icon, perhaps it is hidden. Do you see an up arrow icon there? If so, click on it and then you should see the tomtom icon.
What is your OS? Do you sometimes connect your PC to a second screen?
Regards.
I did find that if I choose "The Smartest Route Planner" from the MyConnect screen, it goes to MyDrive Route Planner and I can navigate elsewhere from there. If I go back to MyConnect, I have to again open a MyDrive Route Planner screen to be able to get back control. I can not close the MyConnect screen except through "End Task" through "Task Manager."
Try the keyboard shortcut ==> Windows logo key + P
and choose "Computer only"
Also check the resolution of your screen and choose the recommended one if possible.
Windows logo key + P
This window closes automatically when you select a choice and validate it with a left-click or your keyboard.
Otherwise to close it without having made a choice press the "Escape key" on the keyboard, ESC.
You have a display problem that may be related to your shared display.
You should have tried this function without your 2nd screen connected to your PC. Remove the cable or use its buttom on/off to turn it off.
Restart your PC, use the keyboard shortcut Win + P "Computer Only" and use the default definition of your main screen.
Screen Resolution ==> right click on Windows Desktop / Screen Resolution / Resolution / choose size "Recommended" / Apply / OK
Now I may be wrong.
Sorry, but I do not see anything else to help you.
Regards.
Did you do what I advised? A PC Resart, the screen resolution on "recommended", with only the first monitor. And now you have the taskbar? Please, answer me Yes or No to both questions.
You can also try this, again a keyboard shortcut.
To do with only one monitor in function when the MDC window is displayed too big without red cross.
==> Windows logo key + a directional arrow key, Left or Right
If it still doesn't work.
Uninstall MDC completely to make a clean installation.
You can find the installation file here by going down in the page, the green button "Download for Windows":
https://www.tomtom.com/en_us/mydrive-connect/
I cross my fingers for you.
I tried holding the Window key and using arrow keys, but there is no movement. I think I'm seeing the full screen because I can see all the small text at the bottom and an American flag in the top right corner.
Do you have an "X" symbol in the top right of the screen to close the program?
Yes I have the red X, as for all Windows programs.
It's weird that the taskbar appears or disappears randomly and only with MDC.
Windows + Left or Right arrow keys normally the window should move. But it doesn't work for you.
I guess you've also tried Down (Minimize window).
All that remains is to attempt to uninstall MDC for a clean reinstallation. Download it here:
https://www.tomtom.com/en_us/mydrive-connect/
If with this file of the last version there is no improvement in the display you can try the backup version of MDC which works like the previous versions before January 2018.
You can download it directly on the TomTom servers here:
http://cdn.sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe
I admit, I despair a little in front your problem.
Regards.
I think LAURE123 was on the right track about what caused my problem. My secondary monitor is above my primary one. That top strip must have somehow gotten in no man's land between the top of my primary monitor and bottom of the secondary monitor, perfectly positioned so it appeared to be a full screen. Since the cursor has to be on the blue area to move the screen, I couldn't move it. I must have shifted it accidentally while going between the two screens. I don't know why holding the Windows key down and moving the screen with the arrow keys, as LAURE123 suggested, didn't work. It does now.
Very glad for you. :slight_smile: