TomTom Runner 2 doesn't connect to Sports Connect

Casperliii
Casperliii Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hey,

My Tomtom runner 2 doesn't connect to my Sports Connect on my mac.
The program says I should connect my device, but it's already connected.

I can connect the watch with my phone but not with my mac.
USB-port isn't broke.

What can I do?
Thank you for your response

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    Look at the dock itself, are any of the pins bent in or damaged? If so, pry them out again and that should resolve it. You also may want to call Support and see if they can send you a new dock.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.