Rider 550 Review
A well-documented radio coms standard, and based on performance, evidently TomTom have not quite grasped nor fully tested in operational conditions. Connectivity, iPhone and Interphone FM5 is both unreliable and impossible to determine a connection sequence to establish the same connection each and every time. E.g. I have had it working when TomTom audio was delivered to BOTH FM5 users and intercom maintained between the two FM5 users. This was ideal and for a brief time I was happy with the product, poor audio quality was tolerated because of ideal functionality. It did disconnect and after restarting the TomTom and the phone was re-established. It did not last, connectively was again lost and HAS NEVER BEEN REPRODUCED!!!!!!
During a variety of queries and questions with support I was advised to download the latest update. Best advice do not do it unless you have a VERY good broadband connection. What you are not told is that the first operation when downloading is that all current maps are deleted on your device. Should you have a slow connection the TomTom server will fail your download and you will be left with a device that you cannot use. Recovery can be achieved by restarting and downloading the smallest map and then taking it to a location which has a fast broadband. Why TomTom cannot simply provide better server connection management as is the case for Apple and IOS which maintains a download connection in the background and copes perfectly with slow connection is beyond me. It took me two days to recover to useable my NEW 550.
For this alone I am trying to get a refund. It is dangerous and I have forwarded my compliant to “Trading Standards” It is beyond me that TomTom have very evidently not tested visual guidance alone. The next turn bar is without doubt a useful addendum to the screen. However, its location is just unbelievable. Given that Bluetooth connectivity is not possible, or unreliable there is a total dependency on visual guidance. In 3D and turn magnification, the above noted bar hides the next junction until you are on top of the turn. I have missed junctions and had to slow down far too quickly for anyone following for safety. This is particularly true on multiple junction turns on motorways. Riding a bike demands a very high level of concentration and other vehicle awareness, trying to cope with that and a navigation device that is so difficult to use is dangerous and genuinely believe the product should be withdrawn and rebuilt and TESTED BY BIKERS until it performs both reliably whilst providing timely and accurate visual guidance.