via 125 wont connect

kanjo33 Registered Users Posts: 18
Outstanding Wayfarer
edited December 2021 in Devices using MyDrive Connect
have had my VIA 125 for a number of years and always been able to connect and update without problems. now it will not connect
i use a mac os 10.13.5 and have reloaded the tomtom software. i am using the same cable that i always have and it works with my other Via. have tried several other cables and several USB ports
have tried all the suggestions i found on the tomtom site including renewing the DHCP licence
any other suggestions, please?