via 125 wont connect

kanjo33

have had my VIA 125 for a number of years and always been able to connect and update without problems. now it will not connect
i use a mac os 10.13.5 and have reloaded the tomtom software. i am using the same cable that i always have and it works with my other Via. have tried several other cables and several USB ports
have tried all the suggestions i found on the tomtom site including renewing the DHCP licence
any other suggestions, please?

dhn

Anything here?:
https://en.discussions.tomtom.com/mydrive-connect-apps-474/faq-mydrive-connect-troubleshooting-tips-990570

https://uk.support.tomtom.com/app/answers/detail/a_id/16339

https://uk.support.tomtom.com/app/answers/detail/a_id/19190

Support if needed:
1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

By the way, you say you have a Via 125. That model was never sold in Canada. Did you get it elsewhere?

kanjo33

thanks for your reply, but either i've already done the items discussed, or else they dont apply to my particular situation. i cant help but think that, since the same cable and usb port work just fine with my other identical unit, there must be a hardware issue with the port on this unit ... i will give it one more try and then it will be time to send it to tomtom heaven!

i am not sure where i got the unit. it might be a 1530/35. one of my frustrations is that the model number is not clearly shown easily legible on the unit. it would be good if future models did so.

cheers1!