can't update maps on device, have a new computer

jacobson47

I got a new computer, downloaded the tomtom app to the computer, but when I clicked on update the new maps, it said I had two new maps to add, it downloaded for 8 hours. Then when the 8 hours was over, it said the maps were corrupt and I should delete.

HELP

dhn

Anything here?:
http://us.support.tomtom.com/app/answers/detail/a_id/16695/kw/no maps found

Support if needed:


:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

jacobson47

no help on the link you sent, when I tried calling the support line the recorded message said you had to have a device less than 5 years old in order to talk to a live person!!!

Niall

@jacobson47

Call again on Monday, but remain quite about which device you have until you are actually talking a real agent.

jacobson47

I called today and the gentleman was helpful and hopefully answered my needs - a memory card because my memory on the device is full. He's sending me an e-mail with instructions.

Niall

@jacobson47

Also see my guide https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-19/formatting-a-micro-sdhc-card-990256