can't find any maps to add on my rider 550...

todpiper
todpiper Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in TomTom Services
bought a rider 550 with lifetime world maps, lifetime traffic, ect. Came loaded with Europe but only 90 days?? had it shipped.. Netherlands to the USA. can't find any maps to add nor could I choose my country as the USA...menu only had 48 EUR countries to choose from... does lifetime maps have to be unlocked somewhere? havn't found it in the manual....

Comments

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @todpiper

    Apparently your lifetime services have not been activated automatically, this happens sometimes.

    You have connected your Rider 550 to Wifi and entered the email and password of your TomTom account in the device?
    This is necessary to update it and download new items.

    Look at this FAQ:
    https://uk.support.tomtom.com/app/answers/detail/a_id/22781

    If activation has not been done, contact TomTom support:
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Regards.
  • todpiper
    todpiper Registered Users Posts: 2
    Apprentice Traveler
    Perfect! CS changed my setup from UK to USA and adjusted my account....everything works now. Thank you very much for the quick response. CHEERS!
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Glad for you. :slight_smile: