i delete data.chk ,and now i cant turn on my tomtom . — TomTom Community

i delete data.chk ,and now i cant turn on my tomtom .

FourzeFourze Posts: 11 [Master Explorer]
tomtom xl
how can i do for this situation ?

Comments

  • dhndhn Posts: 33,363
    Superusers
    That file is necessary for proper functionality of your device. Do you have a backup?
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    That file is necessary for proper functionality of your device. Do you have a backup?
    i dont know , where is the backup folder
  • dhndhn Posts: 33,363
    Superusers
    Open Home. Top left is a menu. Select 'Tools'-->Home Preferences-->2nd tab is Folders. Click that for locations.
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    Open Home. Top left is a menu. Select 'Tools'-->Home Preferences-->2nd tab is Folders. Click that for locations.
    i find it , 2 file backup info and backup
  • dhndhn Posts: 33,363
    Superusers
    Is backup a folder with contents or a file?
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    Is backup a folder with contents or a file?
    07c6ed04-6a82-4871-8359-16c9815ac2a4.jpg
  • dhndhn Posts: 33,363
    Superusers
    And if you click on the 'backup', what shows?
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    And if you click on the 'backup', what shows?
    25b4ffe6-622b-4075-a0f2-81886b43e39e.jpg
  • dhndhn Posts: 33,363
    Superusers
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    C_NO:RM5010A04704
  • NiallNiall Posts: 11,030
    Superuser
    @Fourze

    "RM">XL 30 Series, 1GB, TomTom HOME NAV2 EoL
  • dhndhn Posts: 33,363
    Superusers
    @Fourze

    Since that model is End of Life (no map updates) and it appears your backed up map is from at least six years ago, I'd considered a new model. Many have lifetime maps.
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    @Fourze

    Since that model is End of Life (no map updates) and it appears your backed up map is from at least six years ago, I'd considered a new model. Many have lifetime maps.
    how can i get back my backup ?
  • dhndhn Posts: 33,363
    Superusers
    When you connect the device to Home, press the right arrow of Home to get to the next screen. One of the links is backup and restore.

    It is that one which you need. If it works, great. Try that.
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    When you connect the device to Home, press the right arrow of Home to get to the next screen. One of the links is backup and restore.

    It is that one which you need. If it works, great. Try that.
    i cant , that icon isnt on
  • dhndhn Posts: 33,363
    Superusers
    It's on the second screen of Home, not the first.
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    It's on the second screen of Home, not the first.
    yes , backup and restore
  • FourzeFourze Posts: 11 [Master Explorer]
    dhn wrote:
    It's on the second screen of Home, not the first.
    ?
  • FourzeFourze Posts: 11 [Master Explorer]
    Niall wrote:
    @Fourze

    "RM">XL 30 Series, 1GB, TomTom HOME NAV2 EoL
    do you have any tips ?
  • NiallNiall Posts: 11,030
    Superuser
    @Fourze

    Sorry to say but you are in the deep doodoo, as TomTom for some fumy reason do not want to provide the last possible valid map for those that have devices that have been declared obsolete.
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