Lifetime Traffic suddenly expired- GO 500

FemmeVerbeek
FemmeVerbeek Registered Users Posts: 12
Outstanding Explorer
edited January 2019 in TomTom Services
After 5 years of using my TomTom Go500, Lifetime TomTom Traffic Europe suddenly expired??? Lifetime Maps Europe still works.

According to this website:

Lifetime – this is the useful life of the device, which means the period of time that TomTom continues to support your device with software updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more.

I don't know about the accessoires, but I still get software updates and can pay for the same expired service, so according to the above definition the lifetime is still ongoing.

What happened here? Did TT suddenly change a purchase condition into a subscription? Is the same going to happen to the Maps?

grtz Femme

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @FemmeVerbeek

    Have a word with Customer Services to verify the status of your subscription(s)


    :flag_nl: Nederland (Holland)
    020 850 1007
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30
  • FemmeVerbeek
    FemmeVerbeek Registered Users Posts: 12
    Outstanding Explorer
    Thx for your answer.
    I got the same aswer in a GPS forum.
    By telephone you can wait forever, so it seems.
    Bij mail does not work. You can get to a mailing page and type in your story, but the send button does not work.
    Any other ideas?
    I work in Amsterdam. Perhaps I could pay them a visit.
  • FemmeVerbeek
    FemmeVerbeek Registered Users Posts: 12
    Outstanding Explorer
    Problem solved.
    I took the time waiting on the telephone. The telephonist immediately repaired the acount. After a restart of the device traffic information worked again.
  • Niall
    Niall Posts: 11,174
    Superuser
    @FemmeVerbeek

    Glad the phone number was helpful
  • Ivan70
    Ivan70 Registered Users Posts: 1
    Apprentice Traveler
    I have the same problem with my Go500.
    The traffic service (for life) has expired while the speed camera service is activated for life (actually paid service expiring in November)

    Who can I contact to solve the problem?

    Thank you

    Ivan from Italy
  • Niall
    Niall Posts: 11,174
    Superuser
    @Ivan70

    Contact Customer Services to sort out your subscription(s)


    :flag_it: Italia
    0245281004
    lunedì-venerdì: ore 09:00-17:30 CET