Map update fee - TomTom breach of agreement - part refund should be given. — TomTom Community

Map update fee - TomTom breach of agreement - part refund should be given.

Robin07710Robin07710 Posts: 2 [Apprentice Traveler]
Last November I paid for a 1 year map update service (at least 4 updates).
Less than 2 months later was advised my navigation device's memory was not adequate for the new maps and "we have had to stop software updates, sales of map updates and other services as of January 2018".
TomTom must have known about this when I paid for my update service and should not have simply taken my money.
I got only 1 of 4 updates and I believe TomTom are effectively in breach of contract and should refund 3/4 of my premium.
Needless to say it is impossible to contact TomTom to ask them direct.
Anyone got any suggestions?

Comments

  • NiallNiall Posts: 10,893
    Superuser
    @Robin07710

    You years subscription should be honoured, check with Customer Services (do not reply to the automated system about which device you have and a real agent will answer)


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Robin07710Robin07710 Posts: 2 [Apprentice Traveler]
    Thanks Niall. All sorted - well at least for the next few months.
    Really useful number for customer services which I could not find anywhere elae.
    Stay Exalted.
    Robin07710
  • NiallNiall Posts: 10,893
    Superuser
    @Robin07710

    Glad that was helpful
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