Tomtom rider 400 not recovering — TomTom Community

Tomtom rider 400 not recovering

Jeremy HearnJeremy Hearn Posts: 1 [New Traveler]
edited January 2019 in RIDER
Had my tomtom rider 400 nearly 3 yrs and recently did an update before a trip to France all was well but when we arrived in France tomtom wouldn't start up just displayedpc link and red x. Returned from France and reset device and recovered it went to use again and same problem only now I'm unable to recover it all!!!

Comments

  • AndersNordhAndersNordh Posts: 275 [Supreme Navigator]
    Hi, not much of a response for three weeks ...

    What you describe sounds like what the GPS should show during the recovery procedure (pressing the on/off button during reboot, keep pressing it untill white text show and then pressing on/off button three times very fast) when it is connected to the PC using MyDrive Connect.

    It makes me wonder if you have an issue with your MyDrive Connect installation, USB issues or ...

    Any chance you could install MyDrive Connect on a friends computer, use your credentials to log in and attach it just to see if you get it through the recovery process?

    Have a nice day, hope you get it working again.

    Regards,
    Anders
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