Lifetime Map Subscription expired

amateur6 Registered Users Posts: 2
Apprentice Traveler
edited August 2021 in Map purchase & installation
Hi folks!

I know there’s an issue with unsupported devices and Lifetime map subscriptions, but I don’t think that applies to me -- I have a Via 1530 / 1535 (not sure which) which is still supported.

I believe that TomTom didn’t have Mac software when the Via was first given to me, and I don’t use it very often, so I never registered it. The maps haven’t been updated in, oh, 80+ months, and I’m starting to use it more, which is why I downloaded MyDrive and registered it today.

I still have the card that came with the device, and it’s got a Promotional Code on it, but I don’t know if that’s how I should activate it these days, or if I start the purchasing process and then enter it, or what. Any help is much appreciated! Thanks in advance.


  • Niall
    Niall Posts: 11,114

    Contact Customer Services to regularise your subscription, (remain silent when asked by the auto system so as to speak to a real agent)

    :flag_us: United States
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • amateur6
    amateur6 Registered Users Posts: 2
    Apprentice Traveler
    Cheers, Niall -- thanks very much!