Constantly losing connection to GPS — TomTom Community

Constantly losing connection to GPS

I have a Start 20, about 2 yrs old. It takes a long time to connect to GPS, then constantly loses GPS connection. Obviously it's of no use as a guidance system and I wondered if anyone has a solution before I bite the bullet and purchase another.

Thanks in advance for any advice.


  • NiallNiall Posts: 10,869

    When was the last time you connected your device to MyDrive Connect and uploaded a QuickGPSfix file?
    Then remember after each up date to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)
  • Jill_Jill_ Posts: 4 [Neophyte Traveler]
    Thank you Niall, I have done as you suggest. I often update my sat nav (did so before going out today) but haven't been doing a soft reset. I have done one now, I will take Tom for a ride tomorrow just to test him out, and let you know if it's worked.
  • Jill_Jill_ Posts: 4 [Neophyte Traveler]
    @Niall - unfortunately, soft rest doesn't fix the problem. I note that the procedure should wipe favourites - it doesn't, so looks like the satnav is more out of order. I see that there is an option to reset to factory settings - seems to me I may as well try that now.
    Thank you for trying to help but obviously my machine isn't fixable so simply.
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