TomTom XL "The download was interrupted".

ExigeAms
ExigeAms Registered Users Posts: 4
Neophyte Traveler
edited January 2019 in Devices using TomTom HOME
I purchased Europe map including UK and Spain, and it shows on "Update my XL" in my tomtom HOME. so I believe I have downloaded successfully in my PC.

But when I tried update many times to update my TomTom, TomTom Home always show "the download was interrupted......"..

I switched off every page, and kept my PC running (no energy save mode).

My soft ware is Windows 7. TomTom serial "GV"

how can I solve this?

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    "GV">XL IQ Routes ² / XL Classic, 4GB, TomTom HOME

    When you connect the item to Home-->Manage my Device-->Items on computer-->maps, what shows there?
  • ExigeAms
    ExigeAms Registered Users Posts: 4
    Neophyte Traveler
    I use the exact working what I see.
    Home > Manage my XL > Items on device > No Items available

    Home > Manage my XL > Install items from computer > Central Europe

    what can this tell??

    Thanks.
  • dhn
    dhn Posts: 33,388
     Superuser
    That the Central Europe map is on your computer and can be installed on your device.
  • ExigeAms
    ExigeAms Registered Users Posts: 4
    Neophyte Traveler
    Yes, but I purchased Europe which is larger and newer than current Central Europe, but I am unable to download it. this is my problem. what can I do?
  • dhn
    dhn Posts: 33,388
     Superuser
    What country are you in?
  • ExigeAms
    ExigeAms Registered Users Posts: 4
    Neophyte Traveler
    Netherlands.
  • dhn
    dhn Posts: 33,388
     Superuser
    Maybe support:


    :flag_nl: Nederland (Holland)
    020 850 1007
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30

    Do NOT respond with a model when prompted in order for a live agent to come on the line.

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