TomTom XL "The download was interrupted".

ExigeAms

I purchased Europe map including UK and Spain, and it shows on "Update my XL" in my tomtom HOME. so I believe I have downloaded successfully in my PC.

But when I tried update many times to update my TomTom, TomTom Home always show "the download was interrupted......"..

I switched off every page, and kept my PC running (no energy save mode).

My soft ware is Windows 7. TomTom serial "GV"

how can I solve this?

dhn

"GV">XL IQ Routes ² / XL Classic, 4GB, TomTom HOME

When you connect the item to Home-->Manage my Device-->Items on computer-->maps, what shows there?

ExigeAms

I use the exact working what I see.
Home > Manage my XL > Items on device > No Items available

Home > Manage my XL > Install items from computer > Central Europe

what can this tell??

Thanks.

dhn

That the Central Europe map is on your computer and can be installed on your device.

ExigeAms

Yes, but I purchased Europe which is larger and newer than current Central Europe, but I am unable to download it. this is my problem. what can I do?

dhn

What country are you in?

ExigeAms

Netherlands.

dhn

Maybe support:


:flag_nl: Nederland (Holland)
020 850 1007
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30

Do NOT respond with a model when prompted in order for a live agent to come on the line.