TomTom Start map updates outdated

RPB1952

I have a TomTom Start with lifetime map updates, yet the map updates I receive are outdated and don't show "newer" highways that have been open 3 years and also don't show "new" communities in my city that have been there for 8 years.

When I check on TomTom Home My Drive, the map shows the correct map version, but it's not updating the same map to my device.

I don't seem to be able to contact TomTom directly via email to find out what is going on. Any Ideas and suggestion would be appreciated. Thank you.

Niall

@RPB1952

You will be better of contacting Customer Support via phone


:flag_ca: Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

:flag_ca: Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT

dhn

@RPB1952

When you call, do NOT respond with a model when prompted so that a live agent will respond. Tomtom has said those devices with lifetime map subscriptions will continue to get them, regardless of whether the device has been decreed as End of Life (no more maps) by Tomtom.

RPB1952

Thanks for the info and tips. I'll give them a try.