TomTom Start map updates outdated

RPB1952
RPB1952 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Map quality
I have a TomTom Start with lifetime map updates, yet the map updates I receive are outdated and don't show "newer" highways that have been open 3 years and also don't show "new" communities in my city that have been there for 8 years.

When I check on TomTom Home My Drive, the map shows the correct map version, but it's not updating the same map to my device.

I don't seem to be able to contact TomTom directly via email to find out what is going on. Any Ideas and suggestion would be appreciated. Thank you.

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @RPB1952

    You will be better of contacting Customer Support via phone


    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT
  • dhn
    dhn Posts: 33,393
     Superuser
    @RPB1952

    When you call, do NOT respond with a model when prompted so that a live agent will respond. Tomtom has said those devices with lifetime map subscriptions will continue to get them, regardless of whether the device has been decreed as End of Life (no more maps) by Tomtom.
  • RPB1952
    RPB1952 Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the info and tips. I'll give them a try.

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