Cadence sensor counting double

katherinel
katherinel Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
The bike cadence sensor that goes with my Multisport spark cardio seems to be sending about double the number of pedal strokes to my watch. So if my cadence is about 90 it says 180, which is great, but I am not that good! Yes I have checked to make sure I don't have an extra magnet!

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    Very odd. At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.