QuickGPS not updating

heatherdown Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Having an issue with QuickGPS not updating despite many resets of my device. I know its supposed to still connect to GPS without QuickGPS but I've only managed to get a signal twice and it took about 20 minutes each time which is pretty lousy. I've done the power off reset thing and nothing has worked. I expected to just take of the box, charge,crack on, but this has been a really frustrating experience. I just want it to work.


  • tfarabaugh
    tfarabaugh Posts: 17,004
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.