Via 53 freezing and re-booting in middle of journey's

sololite

Our recent Via 53 is letting us down at the moment. It will sometimes freeze in the middle of a journey - you can imagine what that feels like when you come to a junction. Sometimes it will give a black screen and after a while re-boot. Once in the middle of a journey it requested connecting to a computer to get updates. Switching off and on will often give a black screen and then it will spring to life after a couple of minutes. Sometimes it gives our location as a different country!

Does this sound like a hardware issue and need to be replaced? Can I get this done via TomTom - taking it back to original store is a none runner as we are miles away from it.

Thanks for all your advice

dhn

Are you connected to the car charger in the auto, not a usb port if you have one?

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

Also, by chance, is the device located next to a dash cam in your car? Often those devices are known to interfere with the signal for the GPS.

sololite

Thanks for taking an interest DHN. We only use the cigarette lighter charger and don’t have a dash cam or any other devices in play except for our iPhones, I haven’t done the drum reset but will give it a go

sololite

Halfords replaced the unit, saying it may be from a faulty batch. Will report back soon.

big

Sounds like a software bug to me. Many people report similar behaviour (including me). Patiently waiting for the next firmware bug fix release. Very patiently.