TomTom Android App display errors - Page 2 — TomTom Community

TomTom Android App display errors



  • AsprinAsprin Posts: 243 [Exalted Navigator]
    I quote this info:

    "The Android ecosystem is extremely fragmented.

    While software updates are rolled out rather quickly for Google’s first-party smartphones, they take some time to arrive on devices made by other manufacturers. That’s because Android releases are tailored by OEMs specifically for their own devices.

    Due to that and other factors, the vast majority of Android devices are still running outdated software.

    The last version of the Android operating system, Android 8 Oreo, is only installed on about 12 percent of Android devices as of last month, according to the Android developer dashboard."

    You can google this or check sites like idropnews.

    I quote it again:

    "That’s because Android releases are tailored by OEMs specifically for their own devices."

    So there are differences in the Android OS depending on the manufacturers.

    Some examples:

    Huawei P20 lite uses Android v8.0
    Huawei P20 pro uses Android v8.01

    Samsung Galaxy S9 uses Android v8.0 it seems for all there models

    Nokia 7 plus uses Android v8.0
    Nokia 6.1 uses Android v8.01

    Motorola Moto G6 uses Android v8.0
    Motorola Moto Z3 uses Android v8.01

    But like the articular points out Android releases are tailored by OEMs specifically for there devices.
  • Haggis23Haggis23 Posts: 1 [Apprentice Traveler]
    Unfortunately, seeing the same issue. Installed Android P and the menus have disappeared. I agree with previous comments that there has been plenty time to prepare for this. No issues with any other apps - but they use a standard interface design which is not as good at the TomTom one (when it works). As it stands, the app is useless.

  • FrozNFrozN Posts: 8 [Legendary Explorer]

    Even though there are subtle differences between Android versions based on manufacturer modifications core of the OS stays the same. And so do API's used to build an application.
    APIs in the Android OS change based on the major version change - they did change between Android Oreo and Android Pie, though not that much. Also, you're saying that app that has worked on Android Jelly Bean and worked on Android Oreo (really major versions differences) is probably very hard to be fixed to work on the latest Android? Please.
  • Loneeolf123Loneeolf123 Posts: 3 [Neophyte Traveler]
    Same issue with Essential phone PH1 on Android 9 pie release ( not beta) Opened ticket but the support do not even understand the issue.
  • AndroidPieAndroidPie Posts: 7 [Master Explorer]
    Asprin624 wrote:
    What everyone is over looking is the backward compatible of apps like TomTomGO.

    Yes the Pixel phones are showing some problems but you need to look at the bigger issus here of backward compatible.

    Well, Android Pie and TomTom have compatibility issues. It could be Android Pie that have some bugs somewhere in drawing API or Android Pie changed some logic in some API, but the fact - TomTom is among a few applications that got broken. Lots of other apps are working fine probably because:
    1) They do not use some specific API for custom drawing(as you noticed, TomTom Go menu does not look like standard piece of Android GUI.
    2) Other developers have ****TESTED*** their apps against Android betas. It seems that for TomTom GO developers it was a bit of the hassles.
    If Tomtom or any other GPS company runs out and makes quick changes for one type of smartphone that would be reckless to say the least.

    This has nothing to do with smartphone, see above, it is between app and Android version.

    You have to look at the bigger picture of all the user's using this app form Android 4.03 and up.

    Indeed, how then this app is working on so many versions? Why Android P is so special?

    The last thing Tomtom or any other company needs to do is screw up those use's who have the app working OK with older versions of Android.

    Ohh man... Really? Are you talking here from your dev experience?

    We are talking a very large number of older smartphones using GPS app along with other apps.

    If you were a developer you would know that you can target release to specific OS version.

    Plus there are many versions of Android Pie that will come out based on what manufacturer smartphones that are out there.

    There are a few manufactures that release their devices with pretty much stock android.
    Some manufactures do modify OS for their needs, but it is highly speculative that that will touch those API that TomTom go app have problems with.

    Even phone company provider add there restrictions in too.

    Completely false statement, see above.

    You all the right to express your problems but look at the bigger picture here.

    Yes, we know, TomTom just did not care to test their app.
    It it very important to test all versions of Android PIE and make sure all is backward compatible before any new version of TomTomGO is released.

    Again you talking nonsense here. As for know, there is only one version of Android Pie that TomTom had to test against.
    Possibly Samsung will release Android Pie updates to some their phones in 2020, do you suggest we all wait?
  • JvdZJvdZ Posts: 53 [Renowned Trailblazer]
    @AndroidPie , You are trying to reason with somebody that is clearly not an Android developer that understand how things work with developing a program for multiple target versions of Android, but merely a committed user trying his best to assist people around here, which results in this case in making these totally silly and wrong statements.
    I am simply ignoring his posts after trying to make this clear to him, as it doesn't serve any purpose arguing and only results in another word wall of silly statements.
    So suggest to do the same. ;)

  • lampardlampard Posts: 4,305 TomTom Moderator
    Hi All,

    Thank you for your feedback! We are aware of this issue with Android 9 and are working on a fix which we will try to make available to you as soon as we can.

    Cheers, lampard
  • AnpaAnpa Posts: 6 [Master Explorer]
    edit: despite the bit late response, thank you Lampard.
  • Loneeolf123Loneeolf123 Posts: 3 [Neophyte Traveler]
    lampard wrote:
    Hi All,

    Thank you for your feedback! We are aware of this issue with Android 9 and are working on a fix which we will try to make available to you as soon as we can.

    Cheers, lampard

    Thanks lampard. Good to hear TomTom taken this seriously. Awaiting a patched Version soon for us paying customer.
  • Loneeolf123Loneeolf123 Posts: 3 [Neophyte Traveler]
    Yesterday TomTom released a new version. Now thiis issue is fixed.

  • KeshyoKeshyo Posts: 11 [Outstanding Explorer]
    It appears Asprin624 has been proved right as I'm now having display problems in Android 6.01 from P supported 1.17.2 onwards.
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