How do I check the subscriptions active on my TomTom device

VikramK
VikramK Administrators Posts: 13,801
Moderator
edited January 2019 in Travel lounge
Hello all,

We have made some changes to the "PRODUCTS PAGE" where our users can see an overview of the devices linked to their accounts and also check the subscriptions active or expired for that device.

[video]
On Thursday 05/07/2018 we have also planned a marketing campaign to inform customers of this change.

Thank you for reading...

All the best,
Vikram :)

Comments

  • miketorcy
    miketorcy Posts: 3,558
    Superuser
    It don't change my life but it is a good thing.
  • Niall
    Niall Posts: 11,115
    Superuser
    @VikramK

    My GO 5200 is missing from the details
    It says that to add missing items "Please visit tomtom.com/getstarted to get started." so how will that add a WiFi device as MyDrive Connect is not used by these WiFi devices and you can not add it via MDC
  • miketorcy
    miketorcy Posts: 3,558
    Superuser
    My GO6200 is present . Perhaps, because sometimes i use MDC to update it instead of using WiFi.
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Niall wrote:
    @VikramK

    My GO 5200 is missing from the details
    It says that to add missing items "Please visit tomtom.com/getstarted to get started." so how will that add a WiFi device as MyDrive Connect is not used by these WiFi devices and you can not add it via MDC

    Yes, same with my Go 500 WiFi?
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Hi @MyNameAllreadyExists

    Please send me the serial number and your email address through a PM please..

    Regards
    Vikram
  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Vikram,

    Many thanks for linking my device.
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    You are welcome Ron :)
  • josejuangonzalez
    josejuangonzalez Registered Users Posts: 1
    New Seeker
    La pantalla de mi tomtom multisport se daño, esta estrellada, aun funciona correctamente pero quiero repararla, que hago?
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    One thing I've just noticed is it doesn't actually show any expiry dates against Map subs, Live services etc on any of my various NAV2 devices/logins; just something like:-

    United Kingdom & Republic of Ireland - 1.5 years Map Update Service ACTIVE
    LIVE Services UK + abroad - 2 wks BONUS ACTIVE
    United Kingdom & Republic of Ireland - 1.5 years Map Update Service EXPIRED etc

    and it would obviously be useful to know in advance the expiry date of a map or services sub (especially if there were a special promotion available just before of just after a new map release). The info is clearly in your system but not visible to the customer.
  • 312hooligan
    312hooligan Registered Users Posts: 84
    Legendary Explorer
    I didn't really care about the ability to see my devices' active subscriptions online until the 550 no longer can be updated via MyDrive Connect. And when I went to check it out, I see that my 410 is mislabeled as a 400. But with correct SN. MyDrive Connect correctly lists it as 410.

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