Two Accounts- CHange of email address

ChrisDG
ChrisDG Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
I changed my email address last year. I tried to change my email address online without success. I contacted Support who said they would change it for me. It appears they have just opened a second account which has no TomTom device in it. So now who I try to change my email address, I'm told my account already exists!
Can someone in TomTom sort this out please?
Being able to email TomTom for Account support would also be helpful!

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Try calling support again to straighten things out:


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • big
    big Posts: 1,712
    Superuser
    ChrisDG wrote:
    Being able to email TomTom for Account support would also be helpful!

    You can email from this page:
    http://uk.support.tomtom.com/app/contact_incident/c/4694/p/
    but turnaround time is pretty long. Calling usually is more efficient, especially if you are in a hurry for an answer..