GO 5200 usb connection

swills
swills Registered Users Posts: 10
Legendary Explorer
edited December 2021 in Devices using Wi-Fi®
Just having bought a 5200, which is good but has some niggly faults, today plugged it into a car that has a USB port, using the USB that comes with the unit, thought it would work fine, but no...as soon as you plug it it, it comes up ;disconnected' and shuts down, if I try to use anything other that the cigarette socket it does not want to know, all my other TOMTOMs worked quite happily with the USB !

Comments

  • dhn
    dhn Posts: 33,382
     Superuser
    Newer models require much more power. You'll NEED to use the included car charger to make the device work properly and charge the battery.
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @swills

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    ______________________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    _______________________________________

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-61-brightness-problems-1025607?postid=1177429

    ATB YFM
  • swills
    swills Registered Users Posts: 10
    Legendary Explorer
    Thank you for the answers, I just thought as it had a USB it would use the USB in the car ! Now.... as it has wifi, would have not made a bit more sense to have a 12v plug on the end rather than a USB ? if you wanted to connect to a PC, then a standard cable would have sufficed :-)
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @swills
    swills wrote:
    (Snip)
    Would have not made a bit more sense to have a 12v plug on the end rather than a USB ?
    The Tomtom PND devices use 5volt 1.2Amp... NOT 12volt hence the Power adapter
    The USB port in your vehicle normally only supply 5volt at 500mAmp (0.5Amp) and are for data transfer and not supplying power
    swills wrote:
    if you wanted to connect to a PC, then a standard cable would have sufficed :-)
    A Standard... 'USB to Micro USB lead' is supplied with the Tomtom device :relaxed:

    ATB YFM
  • big
    big Posts: 1,712
    Superuser
    swills wrote:
    would have not made a bit more sense to have a 12v plug on the end rather than a USB?

    Interesting observation. Makes sense at first. But since you might not want to use WiFi or might want to charge the unit outside of the car they'd have to to supply an extra USB lead anyhow. Maybe they calculated the extra lead and the cost of the 12V plug would exceed the cost of that nice power adapter they supply! But your guess is a good as mine. Supplying the 12V plug would reduce confusion in my view.