I logged a run on my Tomtom sports watch today which appears in the watch activities, but won't upload to the app. I have tried several times via bluetooth to my phone app and via connecting by USB to computer. Is there a manual way of uploading this?
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Essentially, yes, I've got exactly the same with my runner 3, won't sync since friday.
The watch connects to my phone absolutely fine, it starts to synch and then after about 30% just gives a message saying "Unable to Sync" then stops.
I also tried physically connecting to my iMac and through the app there and it does the same.
Was absolutely fine earlier in the week when I last synched to my phone, bit rubbish
Is this "unable to Sync" message the same issue you are getting (it connects, starts the upload does a bit then says "Unable to Sync")
Another user indicated that a factory reset fixed the issue, but I'm not sure what that would mean for attempting to get those lost runs to sync.
However, I only had to change my folder name from "TomTom Sports" to "TomTom MySports". Because I already had the serial number as my lower folder name.
Even though it uploaded most of acitvities, it lef out one...