Bought a map for the wrong device-How can I switch the device — TomTom Community

Bought a map for the wrong device-How can I switch the device

JJANDPAULJJANDPAUL Posts: 1 [New Traveler]
edited January 2019 in Map purchasing
How can I switch the device registered to my account? My account profile says I have a Start 52, but I don't own that device - although the serial number is right?! I have a VIA TM 1525.

I think this means that when I recently bought a map of Italy, I bought it for the wrong device.....

I fly to Italy tomorrow. How can I get this fixed?

Comments

  • NiallNiall Posts: 10,883
    Superuser
    @JJANDPAUL

    Frome the first two characters of the serial number

    In the US
    "XQ">VIA 1525 TM, 8GB + micro-SDHC, MyDrive Connect NAV4
    "XR">VIA 1520 / 1525 M, 8GB + micro-SDHC, MyDrive Connect NAV4

    In Europe
    "XQ">START 52, 8GB + micro-SDHC, MyDrive Connect NAV4
    "XR">START 52, 8GB + micro-SDHC, MyDrive Connect NAV4

    So the map of Italy is OK to download
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