Carminat TomTom LIVE - Do I needed to update LIVE? — TomTom Community

Built in car navigation

Carminat TomTom LIVE - Do I needed to update LIVE?

happy100happy100 Posts: 10 [Legendary Explorer]
edited January 27 in Built in car navigation
Hi

I have a Carminat TomTom LIVE built-in to my Renault.

It currently says my LIVE subscriptions had ended a couple of years ago, but from time to time it still advises a redirection due to traffic hold ups to get a faster route.
Which is what I thought the LIVE subscription would provide, so I'm not sure why I'm still getting these notification?

If I re-subscribe to LIVE, what will I gain?

Many thanks

Happy100

Comments

  • NiallNiall Posts: 10,570 Superuser
    @happy100

    Before you spend any money, check with customer services the status of your subscription(s) and that they can actually activate the SIM that will allow you to get further 'Live' information


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  • happy100happy100 Posts: 10 [Legendary Explorer]
    Hi, Many thanks for the reply.

    I will hold fire and give them a call on Monday.

    I'll feedback the outcome.

    Many thanks again.
  • NiallNiall Posts: 10,570 Superuser
    @happy100

    Glad that was helpful
    Help others identify useful content :-
    If someone posted something that was helpful? Click the Like button 👍
    If someone answered the question you asked? Answer Yes to "Did this answer the question? Yes · No"
  • happy100happy100 Posts: 10 [Legendary Explorer]
    Hi, Customers service was great.

    They have kindly given me 1 months trial to see if LIVE works for me.

    Also there is a summer promo "SUMMER2018" do you know when this expires?

    Thank you very much for your advise.

    Kind regards

    Happy100
  • CarminatCarminat Posts: 951 [Revered Pioneer]
    Be aware that the occasional traffic re-routing notifications you were getting would have been RDS-TMC traffic reports, which are a supplementary, separate, free, traffic information service which the Carminat is able to pick up via its radio antenna. They are vastly inferior to TomTom's HD Live Traffic.
    Where there's a will, there's a wake.
  • happy100happy100 Posts: 10 [Legendary Explorer]
    That makes sense. Sadly I'm struggling to get LIVE due to my SIM being deactivated as it wasn't renewed within 3 years. You kindly replied on a different topic.
  • CarminatCarminat Posts: 951 [Revered Pioneer]
    So the one month free trial of Live Services isn't working, so you've got a truly dead SIM?
    Where there's a will, there's a wake.
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