"Unknown" Error when trying to check out

noway7
noway7 Registered Users Posts: 3
Apprentice Traveler
edited August 2021 in Map purchase & installation
I've tried to purchase updates for my nav in my mazda. I try paypal and credit cards and get an error everytime.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Perhaps your credit card is blocked for purchases in Europe (where TT is located)

    Support:
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • noway7
    noway7 Registered Users Posts: 3
    Apprentice Traveler
    dhn - thanks! I'll try out another credit card just in case.
  • Niall
    Niall Posts: 11,114
    Superuser
    @noway7

    Does your address contain 'PO Box' ? Unless you are having somthing physically delivered the address just needs to be in the right form
  • noway7
    noway7 Registered Users Posts: 3
    Apprentice Traveler
    @Niall -- No PO Box. I tried to reenter things in different formats as well. I'll try to give their support a call before the weekend. Thanks!