"Unknown" Error when trying to check out — TomTom Community

Map purchasing

"Unknown" Error when trying to check out

noway7noway7 Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchasing
I've tried to purchase updates for my nav in my mazda. I try paypal and credit cards and get an error everytime.

Comments

  • dhndhn Posts: 33,346
    Superusers
    Perhaps your credit card is blocked for purchases in Europe (where TT is located)

    Support:
    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • noway7noway7 Posts: 3 [Apprentice Traveler]
    dhn - thanks! I'll try out another credit card just in case.
  • NiallNiall Posts: 10,911
    Superuser
    @noway7

    Does your address contain 'PO Box' ? Unless you are having somthing physically delivered the address just needs to be in the right form
  • noway7noway7 Posts: 3 [Apprentice Traveler]
    @Niall -- No PO Box. I tried to reenter things in different formats as well. I'll try to give their support a call before the weekend. Thanks!
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