valid GPS signal issue

colin simpson
colin simpson Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I live in the UK and use a Tomtom Start 20, recently I have started having major issues with the device, it cant seem to ever get a signal despite trying a reset and downloading the latest software the issue has persisted and is now effectively useless. I only bought it 6 months ago so it shouldn't need replacing so quickly. Was wondering if anyone else is suffering similar issues or has an idea to try something to resolve the issue.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Is the battery fully charged in the device? If only six months old, should be under warranty.

    support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @colin simpson

    By Reset do you mean ???
    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM
  • colin simpson
    colin simpson Registered Users Posts: 2
    Apprentice Traveler
    Yes ensured device was fully charged before I did the reset but had no luck with that either. Think I’ll just have to take it back and ask for a refund/replacement.

    thanks for your suggestions
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @colin simpson

    Have you changed your vehicle... If "Yes" has it got a heat reflecting (Metallized) Windscreen/Windows this will kill a GPS signal

    Have you installed a cheapo Dash cam some Dash cams have poor RF shielding and will kill a GPS signal

    Have you changed the location of the Start 20 in the vehicle... i.e An Air vent Mount set low behind the Dashboard

    ATB YFM