Spark 3 watch, heart rate monitor only occasionally works

Johnimator
Johnimator Registered Users Posts: 4
Apprentice Traveler
edited January 24 in TomTom Sports
On my Spark 3 watch, the heart rate monitor only occasionally works. In the "sensors" menu, it is set as "on".
What am I doing wrong?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    In what conditions and for what sports does it not work? It will not turn on for swimming but will for all the others as long as it is not set for "External". Otherwise you should call Support. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Johnimator
    Johnimator Registered Users Posts: 4
    Apprentice Traveler
    Thank you.
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.