At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
My Rider550 arrived yesterday and when I try to add the North American map I get the screen that shows my available space. Have tried connecting through various methods to no avail.
In addition to the connection to the wifi network have you connected your Rider 550 to your TomTom account, email and password? If you don't have a TomTom account yet, you can create it from your device. It's this connection to the account that will activate your services and access to different maps.
The NAV5 (Wi-Fi) devices like you’re Rider 550 update using Wi-Fi... All the update actions are executed on the device...
Option... (1) Connected Wifi
(1.1).... Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
(1.2)... Extra Maps are Installed/Maintained... Setting --> 'Maps'
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
______________________________
Option... (2) Connected USB If Wi-Fi is not available or is slow/unstable/unreliable.....
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect..... Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
Extra Maps are Installed/Maintained... Setting --> 'Maps'
Comments
Superuser
In addition to the connection to the wifi network have you connected your Rider 550 to your TomTom account, email and password? If you don't have a TomTom account yet, you can create it from your device. It's this connection to the account that will activate your services and access to different maps.
- Go in the device Settings / MyDrive
Look at this FAQ and the video:
https://uk.support.tomtom.com/app/answers/detail/a_id/22781
Don't do all the updates at the same time, one at a time.
- After go in the device ==> Settings / Maps
http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#Maps-Prato.htm
Sometimes automatic activation of services is not done. In this case contact the TomTom support service for an agent to do the necessary:
:flag_ca: Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
:flag_ca: Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT
Regards.
Superusers
@Rolly22
The NAV5 (Wi-Fi) devices like you’re Rider 550 update using Wi-Fi...
All the update actions are executed on the device...
Option... (1) Connected Wifi
(1.1).... Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
(1.2)... Extra Maps are Installed/Maintained... Setting --> 'Maps'
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
______________________________
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
Extra Maps are Installed/Maintained... Setting --> 'Maps'
ATB YFM
Superuser