Changing to NA map for my Rider 550 — TomTom Community

Changing to NA map for my Rider 550

Rolly22Rolly22 Posts: 2 [Apprentice Traveler]
edited January 2019 in RIDER
My Rider550 arrived yesterday and when I try to add the North American map I get the screen that shows my available space. Have tried connecting through various methods to no avail.

Next steps?

Comments

  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @Rolly22

    In addition to the connection to the wifi network have you connected your Rider 550 to your TomTom account, email and password? If you don't have a TomTom account yet, you can create it from your device. It's this connection to the account that will activate your services and access to different maps.

    - Go in the device Settings / MyDrive
    Look at this FAQ and the video:
    https://uk.support.tomtom.com/app/answers/detail/a_id/22781

    Don't do all the updates at the same time, one at a time.
    - After go in the device ==> Settings / Maps
    http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#Maps-Prato.htm

    Sometimes automatic activation of services is not done. In this case contact the TomTom support service for an agent to do the necessary:

    :flag_ca: Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    :flag_ca: Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT

    Regards.
  • YamFazManYamFazMan Posts: 18,397
    Superusers
    Hi
    @Rolly22

    The NAV5 (Wi-Fi) devices like you’re Rider 550 update using Wi-Fi...
    All the update actions are executed on the device...

    Option... (1) Connected Wifi
    (1.1).... Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
    (1.2)... Extra Maps are Installed/Maintained... Setting --> 'Maps'

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    ______________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted

    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    870d2bce-aa69-408c-b876-cf4aeb5e2fb5.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> 'Updates & New Items'
    Extra Maps are Installed/Maintained... Setting --> 'Maps'

    ATB YFM
  • Rolly22Rolly22 Posts: 2 [Apprentice Traveler]
    All fixed. Just had to call to activate my World Maps and NA is currently downloading. Customer service was impeccable. Thank you for the information.
  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Glad for you. :slight_smile:
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