Unable to click on the 'continue' button in MyDrive Connect

BKijak
BKijak Registered Users Posts: 5
Master Traveler
edited January 2019 in MyDrive Connect
I am currently trying to update my device but unfortunately ran into an issue. I am unable to fit a newer version of the map that I currently have on my device, so as an alternative, I am trying to choose a different option which would not take as much space. My issue is that I cannot click on the 'continue' button (clicking the button performs no action) after selecting an alternative map and therefore I am unable to continue with my update. I have reinstalled the software, but the issue still persists.

6a320808-22b5-4e45-bcc6-4ea031eee696.png
The above image shows the window in which the issue occurs.

Don't hesitate to ask for more information. Any help would be appreciated, thanks.

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    What country are you in (so we might be able to provide a customer support number)?

    Before you do, try this:
    1. Download the FREEWARE version of Revo Uninstaller from here: https://www.revouninstaller.com/revo_uninstaller_free_download.html
    2. Completely remove MyDriveConnect from your computer
    3. Get a fresh copy at tomtom.com/getstarted and install.
    See if things go better then...……..
  • BKijak
    BKijak Registered Users Posts: 5
    Master Traveler
    Thanks for the reply,

    Unfortunately uninstalling the software using the suggested Revo Uninstaller did not work.

    As for the country, I am in the United Kingdom.
  • Niall
    Niall Posts: 11,136
    Superuser
    @BKijak

    Contact phone number for Customer Services

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • dhn
    dhn Posts: 33,388
     Superuser
    @BKijak

    Strange as it may sound, do you have an Ad-blocker installed on your computer by any chance?
  • BKijak
    BKijak Registered Users Posts: 5
    Master Traveler
    I do have an AdBlocker installed on chrome, are you suggesting I disable it whilst updating maps? If so, I will try that now.
  • dhn
    dhn Posts: 33,388
     Superuser
    I am...….
  • BKijak
    BKijak Registered Users Posts: 5
    Master Traveler
    Unfortunately that didn't help either, I will call the number suggested by Niall and if anything is resolved, I shall give an update in the comments.
  • BKijak
    BKijak Registered Users Posts: 5
    Master Traveler
    Unfortunately I did not have time to call the suggested number, I did, on the other hand, buy an SD card and updated the maps without having to display the window shown in the provided image. Hope this helps anyone else having the same issue.
  • Andrew9999
    Andrew9999 Registered Users Posts: 3
    Apprentice Traveler
    I have exactly the same problem as shown in the original post of this thread. I have tried all the suggestions in the thread but really do not want to use a separate SD card.

    Does anyone have any suggestions as to why clicking on the “continue” button does not work?

    Thanks.

    Andrew.
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @Andrew9999

    Maybe because there seems to be a problem on the TT servers at he moment.

    Why don't you want to add a memory card? Should free up plenty of space on the internal memory which can be beneficial for performance.

    Doug
  • Andrew9999
    Andrew9999 Registered Users Posts: 3
    Apprentice Traveler
    DougLap wrote: »
    Hi @Andrew9999

    Maybe because there seems to be a problem on the TT servers at he moment.

    Why don't you want to add a memory card? Should free up plenty of space on the internal memory which can be beneficial for performance.

    Doug

    Ah, if there is a general problem I will try again tomorrow. Thanks for pointing this out.

    Apart from the small cost, it seems crazy that a process which has been specifically developed to manage space does not work. Surely if TomTom develop a process, it should work!

    Having said that, if I have no other choice I will do so. I'm a little confused by the type of card needed. Would you be kind enough to point me in the right direction, preferably on Amazon UK?

    Thanks.
  • DougLap
    DougLap Posts: 10,029
    Superuser
    HI @Andrew9999

    I would suggest a Sandisk, Samsung or similar major make of Micro SD class 10 card either 16gb or a maximum of 32gb capacity.

    Something like this one

    https://www.amazon.co.uk/SanDisk-microSDHC-Memory-Adapter-Performance/dp/B073K14CVB/ref=sr_1_3?keywords=micro+sd+16&qid=1583590202&sr=8-3

    Doug
  • Andrew9999
    Andrew9999 Registered Users Posts: 3
    Apprentice Traveler
    DougLap wrote: »
    HI @Andrew9999

    I would suggest a Sandisk, Samsung or similar major make of Micro SD class 10 card either 16gb or a maximum of 32gb capacity.

    Something like this one

    https://www.amazon.co.uk/SanDisk-microSDHC-Memory-Adapter-Performance/dp/B073K14CVB/ref=sr_1_3?keywords=micro+sd+16&qid=1583590202&sr=8-3

    Doug

    @DougLap

    Thanks, I appreciate your help.

    I tried using a different laptop and it worked! I guess there was either a problem with MyDrive Connect on the first laptop or it was simply due to the general problem you highlighted earlier.

    Thanks again.
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