my TOMTOM XL is outdated. and im aware that no news of card be DL

phanmary
phanmary Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Devices using TomTom HOME
BUT I do not understand when I get latest access ALL my world card is gone and I know only have Scandinavia and I cant get the World map again, I HOPE you could and will help me.
Many thanks in advance Johnny

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Have you tried Manage maps-->switch maps on the device?

    When you connect to Home, Manage my Device (2nd screen)-->items on device, maps, what does it show? Items on Computer, maps, what shows there?
  • Niall
    Niall Posts: 11,115
    Superuser
    @phanmary

    Contact Customer Services (but be silent when the auto system asks for device type to get a real agent) to check the status of your subscription(s)


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  • phanmary
    phanmary Registered Users Posts: 2
    Apprentice Traveler
    dhn wrote:
    Have you tried Manage maps-->switch maps on the device?

    When you connect to Home, Manage my Device (2nd screen)-->items on device, maps, what does it show? Items on Computer, maps, what shows there?
    Yes I have tried that to, I get all in there Also 3 maps but they are all only Scandinavia, voices , in Tomtom it self it only show one map also same area

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