How on earth do customers contact TomTom customer service?
Jakob100
Posts: 3 [Apprentice Traveler]
For the life of me I cannot find an email address or standard charge phone number to contact TomTom. It is disgraceful that a customer has an issue with a device and the company expect other customers to sort it out through a forum.
pathetic!
pathetic!
0
Comments
Superusers
@Jakob100
Contact Tomtom Support
Support Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email/Contact Us....
Like most other Companies and Retail outlets the contact details are at the bottom of the Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or click Here... https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
ATB YFM
unfortunately this does does not get you anywhere. There is no route to a customer service email address. They appear to rely on this forum to answer problems.
jakob100
Superuser
To contact Customer Services by email try this link https://uk.support.tomtom.com/app/contact_incident/c/4691/p/2453/es/0/sno/RZ
or by phone
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
i have been speaking to an actual tomtom employee and my issue my issue is being resolved. They are aware of the difficulty in contacting them and hope to address the problem in the future.
tony
Superuser
Glad was helpful, and you have now got it sorted