How on earth do customers contact TomTom customer service?

Jakob100

For the life of me I cannot find an email address or standard charge phone number to contact TomTom. It is disgraceful that a customer has an issue with a device and the company expect other customers to sort it out through a forum.

pathetic!

YamFazMan

Hi
@Jakob100

Contact Tomtom Support

Support Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431

Email/Contact Us....
Like most other Companies and Retail outlets the contact details are at the bottom of the Page....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or click Here... https://uk.support.tomtom.com/app/contact/locale/en_GB

Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

Drill down through the appropriate links
You will eventually get to....

FAQS --- FORUMS ---- EMAIL US---- PHONE US

ATB YFM

Jakob100

Thank you YamFazMan,

unfortunately this does does not get you anywhere. There is no route to a customer service email address. They appear to rely on this forum to answer problems.

jakob100

Niall

@Jakob100

To contact Customer Services by email try this link https://uk.support.tomtom.com/app/contact_incident/c/4691/p/2453/es/0/sno/RZ
or by phone

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Jakob100

Thank you Niall,

i have been speaking to an actual tomtom employee and my issue my issue is being resolved. They are aware of the difficulty in contacting them and hope to address the problem in the future.

tony

Niall

@Jakob100

Glad was helpful, and you have now got it sorted