TomTom Spark Music is probably defect

MarcLuijten
MarcLuijten Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hello,

I try this medium because
  1. No feedback from TomTom Support team on my mail of last Friday at 2.06 pm
  2. after 1 hour calling today nobody take the phone up (+31 20 7535 818).
I received a new cable last week to try if that works. Lady Jolanda took care of that on June 11, 2019. She sent a mail. Unfortunately, the TomTom Spark Music is still not working. I want to send the complete TomTom Spark Music including invoice of last year to your repair shop.

What do you suggest? What is the shipping address? Which papers do you need?

Thank you very much for your support.

Regards,

Marc Luijten from Beek, The Netherlands

Comments

  • tfarabaugh
    tfarabaugh Posts: 17,004
     Superuser
    There is nothing that can be done here, you need to call support to arrange for warranty repairs and replacement. Check that you have the right number and try a different one if that does not work. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Niall
    Niall Posts: 11,174
    Superuser
    @MarcLuijten

    Try this number to contact Customer Services


    :flag_nl: Nederland (Holland)
    020 850 1007
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30