MyDrive Connect - Outage

Route clears when setting HOME as destination

11lotus
11lotus Registered Users Posts: 120
Prominent Wayfarer
edited January 2019 in Devices using TomTom HOME
I’ve just updated the Oceania map and in spite of rebooting, when I select Home, it calculates it then immediately says “route cleared” and I’m left with simply my position on the highway/road.
However, if I select another destination it proceeds to perform normally.
What is the reason for this anomaly?.

Comments

  • MyNameAllreadyExists
    MyNameAllreadyExists Registered Users Posts: 130
    Exalted Navigator
    Have you tried resetting Home as a destination.
  • 11lotus
    11lotus Registered Users Posts: 120
    Prominent Wayfarer
    MyNameAllreadyExists wrote:
    Have you tried resetting Home as a destination.
    In the morning I’m going to do that also.
  • 11lotus
    11lotus Registered Users Posts: 120
    Prominent Wayfarer
    MyNameAllreadyExists wrote:
    Have you tried resetting Home as a destination.
    That seems to have fixed it.
  • CCABW
    CCABW TelfordRegistered Users Posts: 1
    New Seeker
    I have this problem on my Go Premium 5". It attempts to route to "Home" but then announces "Destination Cleared" & stops the route. If I find my home postcode it will route ok just not to the stored "Home". I removed Home & recreated it but still it will not route to Home. This has only been happening since the last update. Any further suggestions please?
  • Lochfrass
    Lochfrass Posts: 17,727
    Superuser
    @CCABW
    Do you have an other TomTom on the same account.?
    Please stop the myDrive Sync in the settings and then observe qgain.

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