Map purchasing; still in progress — TomTom Community

Map purchasing; still in progress

EelcoLeoEelcoLeo Posts: 3 [Apprentice Traveler]
edited January 2019 in Map purchasing
I ordered a EU map yesterday, email confirmed payment was received but the map does not show up in Tom Tom Home.


  • dhndhn Posts: 33,346
    Check with support:

    :flag_nl: Nederland (Holland)
    020 850 1007
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30
  • EelcoLeoEelcoLeo Posts: 3 [Apprentice Traveler]
    Tried to call but was three times disconnected waiting while some music was playing.
    At the end I called the UK helpdesk and they resolved the issue.

    All was very annoying due to we are in Spain on holiday and calling is costly, waiting for a long time and then being disconnected is very disappointing.

  • dhndhn Posts: 33,346
    I can imagine. Too bad you didn't say you were currently in Spain in your first post, I could have provided a phone number for that country. Agents speak English.
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