TomTom Traffic services intermittent available...
Alex9719
Posts: 2 [Apprentice Traveler]
Hi all.
Am a proud owner of a Rider 550 and desperately trying to connect it with my iPhone 8.
I'm running into some strange behaviour and I can't pinpoint the root cause.
Here are the symptoms, most often, the bluetooth connection between Rider and iPhone does not "unlock" the Traffic information, in the Rider, it states that the phone is connected, but it seems stuck with the accessing life services message.
When starting a trip, I notice that no traffic information is displayed, even when, after a while, the Rider states it's connected to the Traffic services.... In the navigation screen, I keep seeing the grey bar with a car and little x in it.
I've been looking for a solution online, but there's "confusing" information out there. For instance, I've found that I have to enable the Hotspot function on the phone, so, logically, do I need to connect the Rider to my particular wifi hotspot?
And is it normal to see the Rider listed twice in the bluetooth list?
My experience so far is quite disappointing, for this price, a "little" convenience should be expected right?
Am a proud owner of a Rider 550 and desperately trying to connect it with my iPhone 8.
I'm running into some strange behaviour and I can't pinpoint the root cause.
Here are the symptoms, most often, the bluetooth connection between Rider and iPhone does not "unlock" the Traffic information, in the Rider, it states that the phone is connected, but it seems stuck with the accessing life services message.
When starting a trip, I notice that no traffic information is displayed, even when, after a while, the Rider states it's connected to the Traffic services.... In the navigation screen, I keep seeing the grey bar with a car and little x in it.
I've been looking for a solution online, but there's "confusing" information out there. For instance, I've found that I have to enable the Hotspot function on the phone, so, logically, do I need to connect the Rider to my particular wifi hotspot?
And is it normal to see the Rider listed twice in the bluetooth list?
My experience so far is quite disappointing, for this price, a "little" convenience should be expected right?
0
Comments
Hope thats clear.
I completely forgot about this topic... What did the trick for me is to make sure that the TomTom Mydrive app is always running, this makes all the services available over 99% of the time. The only times it got stuck, was when switching borders, and not even all the times.
So, (for me) no need to have the iphone as a wireless hotspot (that saves me a lot of hassle, since I have other dependencies with this hotspot....)
Nice to hear that you have it working too, although on a different way... You would believe in todays connected world, TomTom could spare a few cents to have a sim card built in...
This is really ridiculous. The rider 550 is great to actually use and as £99.00 Aldi special is a bargain. Regretfully I paid more like £500 for a load of rubbish. Have fun !!
If anyone from TomTom reads this then maybe a switch to toggle wi-fi On / Off would be useful.
To forget network on Rider 550 do the following. Tap on wi-fi connection -> Modify -> Forget. Then check that the wi-fi symbol has a cross against it.
Hope this helps someone else.
Annoying really though, I found the home network great for updates and transferring route planning, both work OK with USB but that's not what I paid for
Looking through the forum there does seem to be a lot of negative criticisms of TomTom which is a pity because from what I have seen of the Rider 550 its 90% there as far as usability is concerned. A few firmware updates could improve it so much. Lets hope TomTom listen but I'm not holding my breath.