download maps-Canada and USA

jnbucca_un44

Tried to download map of Canada and USA but couldnt do it rang the Australian no,and told that i had to establish a new email address to do so, this is pathetic judging by the numbers of complaints my advice to anyone is to purchase a Sat nav from some other company which can provide an after sales service
Jeff in Oz

Niall

@jnbucca_un44

You have not said which device you have, but enter the first two character of the serial number to check compatibility here https://www.tomtom.com/en_au/drive/maps-services/shop/travel-map/usa-canada/

jnbucca_un44

in response to Niall my device is a GO60 and is compatible but when i tried to use the link to download i was only allowed to download the USA and Canada when all i needed was Canada it would probably be cheaper to buy a new device in Canada

Niall

@jnbucca_un44

Get an 8 or 16 GB class 10 SDHC memory card then see my guide https://en.discussions.tomtom.com/go-800-1000-2000-series-via-series-start-20-and-60-series-mydrive-19/formatting-a-micro-sdhc-card-990256
With that memory card, you can put you already purchased map on that, see https://en.discussions.tomtom.com/support-videos-updates-and-feedback-506/installing-updating-maps-with-mydrive-connect-1034276