Just purchased 520 go in Portugal and can’t get english voice

Ianblack001
Ianblack001 Registered Users Posts: 6
Master Traveler
edited December 2021 in Devices using Wi-Fi®
Is there anyway I can download English onto a 520 go I just purchased in Portugal?

Comments

  • Niall
    Niall Posts: 11,114
    Superuser
    @Ianblack001

    As the devices are updated via WiFi you will need to arrange a special download of "Serena" and/or "Malcolm"
    If you are based in Portugal, contact Customer Services (CS) on Monday


    :flag_pt: Portugal
    800780277
    De Segunda a Sexta: das 08.00 às 16.30

    or if you prefer there is the UK CS


    :flag_gb: United Kingdom
    +442079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    or you if you are lucky a moderator might pick this tread up and allocate it to you :)
  • Ianblack001
    Ianblack001 Registered Users Posts: 6
    Master Traveler
    Many thanks all...hoping for a moderator ?
  • Niall
    Niall Posts: 11,114
    Superuser
    @Ianblack001

    I have brought it to the attention of one of them ;)
  • Ianblack001
    Ianblack001 Registered Users Posts: 6
    Master Traveler
    Many thanks Niall...?
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @Ianblack001

    Added two computer voices(Serena and Malcolm) to your account.

    They will be available for download when the device is connected to a WiFi internet connection..

    Regards
    Vikram :)
  • Ianblack001
    Ianblack001 Registered Users Posts: 6
    Master Traveler
    Brilliant...many thanks Vikram. Will try today.
  • Ianblack001
    Ianblack001 Registered Users Posts: 6
    Master Traveler
    Hi Vikram, appears to have downloaded ok but when I go into language (idioma in Portuguese) and select English it displays ‘a computer voice is not available in the selected language’.
    Any ideas?
  • Ianblack001
    Ianblack001 Registered Users Posts: 6
    Master Traveler
    I went ahead with continue and now have English. I can also see that Malcolm is selected so hopefully it will work even though the initial message said voice would be disabled as English not available.
    Best Regards Ian