update says zip code in NJ USA->08234 does not exist, 404 error

ghost13
ghost13 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Map quality
because of the above i can not complete purchase of map updates, nor update my account address, how is this possible

Comments

  • ghost13
    ghost13 Registered Users Posts: 2
    Apprentice Traveler
    correction!!! it is a 409 error
  • dhn
    dhn Posts: 33,382
    Superuser
    Support to assist:

    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    But you can try a different zip code and see if it gets accepted since maps are downloaded, not mailed to an address.
  • big
    big Posts: 1,712
    Superuser
    08234 shows up and is routable on both TomTom's MyDrive as well on on the GPS -- so at least they know it exists. If you can't order online it probably thinks the city you are giving doesn't match that ZIP code. Is there a neighboring city with the same ZIP code? Or perhaps you are just outside a boundary so while it may be the proper USPS address it's technically in another town? TomTom's ordering system is weird about such stuff.