SECURITY — TomTom Community

SECURITY

JAM666JAM666 Posts: 2 [Apprentice Traveler]
edited January 11 in Travel lounge
I went online to update my satnav and gave contact details. This was followed by a call from a 'technician' who said he would help me. He was unable to help me update and then I allowed him to access my laptop. After a long time, about 45 mins, he said I needed the services of a microsoft engineer to remove malware and reconfigure my laptop. As this was going to cost money I was suspicious. I don't know if this man, Michael Hill is genuine but it seems very strange. I wanted to contact Tom Tom but couldn't find a way of doing so.

Comments

  • LAURE123LAURE123 Posts: 1,371 Superuser
    Hi @JAM666

    Contact TomTom official support directly:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Regards.
  • JAM666JAM666 Posts: 2 [Apprentice Traveler]
    Thank you for this number! Ive been able to report this scam
  • JürgenJürgen Posts: 4,883 Community Manager
    Hi @JAM666,

    Thank you for reporting this to us. I have forwarded your incident to our Corporate Security.

    As the agent already explained, they will never remotely access a customer's computer without permission. Also remote access is only used after we have been contacted by a customer and regular troubleshooting steps have failed.

    Greetings,
    Jürgen
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