SECURITY
JAM666
Posts: 2 [Apprentice Traveler]
I went online to update my satnav and gave contact details. This was followed by a call from a 'technician' who said he would help me. He was unable to help me update and then I allowed him to access my laptop. After a long time, about 45 mins, he said I needed the services of a microsoft engineer to remove malware and reconfigure my laptop. As this was going to cost money I was suspicious. I don't know if this man, Michael Hill is genuine but it seems very strange. I wanted to contact Tom Tom but couldn't find a way of doing so.
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Comments
Superuser
Contact TomTom official support directly:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Regards.
Community Manager
Thank you for reporting this to us. I have forwarded your incident to our Corporate Security.
As the agent already explained, they will never remotely access a customer's computer without permission. Also remote access is only used after we have been contacted by a customer and regular troubleshooting steps have failed.
Greetings,
Jürgen