I cannot seem to get live traffic reports on my Tom Tom 5200. The symbol is permanently greyed out. When I tried to go through the trouble shooting I discovered that I don't have the Tom Tom services button/ icon on my menu. I have read I may need to reset the device. Will this mean I will have to re se up Tom Tom account.? Has anyone overcome this problem with live traffic reports?
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Superusers
Superusers
:flag_gb: United Kingdom
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Superusers
@LBridge
TomTom Traffic or LIVE Services isn't working
https://uk.support.tomtom.com/app/answers/detail/a_id/10316
The menu 'Tomtom Services' menu is ONLY on the NAV4 Devices
MyDrive menu paths NAV4
NAV4... Tap 4Dot (.... Menu) --> Tomtom Services --> MyDrive...
MyDrive menu paths NAV5 (Wi-Fi
NAV5 (Wi-fi) Like your GO 5200...
Tap 4dot (.... Menu) --> Setting --> MyDrive...
ATB YFM
Superuser
@LBridge
In your GO5200 you entered your TomTom account information? Your email and your password. This allows the connection and activation of your services.
Have you already made an update of the device via Wifi?
https://uk.support.tomtom.com/app/answers/detail/a_id/22781
See the explanation of @YamFazMan
Otherwise follow the advice of @dhn Regards.
Superusers
I guess your at Home and your device is connected to your Home Wi-Fi
The Wi-Fi when connected it will take priority over GPRS SIM
Try moving out of the Range of your Wi-Fi
Or
Logout of your Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
ATB YFM
After jumping through hoops I find the TomTom sims are archaic and on the very old 2G network. Guess what? It was turned off and now NONE of these GPS's have traffic direct. I contacted TomTom and was offered a new device at 50% off. Yes still cost me $150 but received yesterday and it needs phone connection. A sim card upgrade to G4 would have given years of extra but they are no longer offering Sim ready devices. Go figure. Customer preferences don't seem a priority