Live traffic not working on Tom Tom GO 5200
I cannot seem to get live traffic reports on my Tom Tom 5200. The symbol is permanently greyed out. When I tried to go through the trouble shooting I discovered that I don't have the Tom Tom services button/ icon on my menu. I have read I may need to reset the device. Will this mean I will have to re se up Tom Tom account.? Has anyone overcome this problem with live traffic reports?