TomTom Spark 3

Mathieufr Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
my watch is not finding any signal anymore, so i reset the watch but still not working. Every times i want to start a run or any activities the watch just saying 'please wait'.
I don't know if the watch is broken or if i have done a wrong setting.

please, help to find a solution.



  • tfarabaugh
    tfarabaugh Posts: 16,935
    Which signal is it looking for, GPs or Heart? You can tell by which icon is flashing at the top of the screen. If it is heart, check that you don't have it set for an external sensor under Sensors>Heart. If it is GPS, are you updating the QuickGPS file a minimum of every three days by syncing the watch? This caches the expected satellite locations and makes for quicker attainment. Also do not try to get signal while moving, you are just making it harder on the watch. Best to just sit still with the button pointing skyward (or take it off and place it on a flat surface) until it finds the GPS. Make sure the watch is in an unobstructed area without large buildings, tree cover or reflective surfaces as this will cause a lot of interference. It will also take longer the first time you are in a new location but will speed up thereafter as it caches the location data for that spot. Once you get the Go it is best to give it another minute or two as Go is just the minimum satellites locked on. The longer you wait the more it will grab and the better your signal will be.

    If you have the HR on and GPS is updated it may be a hardware issue and you need to call support. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.