Ongoing Advertisement problem!

IMR34879
IMR34879 Registered Users Posts: 2
Apprentice Seeker
edited January 2019 in Devices using MyDrive Connect
I recently purchased a TomTom Go 40S. This is my first TomTom product. It constantly goes into some kind of sleep mode where TomTom Traffic Service Advertisements come on and don't stop until i touch the screen, These ads are extremely annoying, cause me to interrupt my driving by taking my hands of my steering wheel to reach to my windshield (where it is mounted) and press on the GPS screen. It is dangerous and causes me to take my eyes off the road also. Anyone know how do I turn off the advertisements? I looked on the device and there are not options to turn off ads.

Comments

  • IMR34879
    IMR34879 Registered Users Posts: 2
    Apprentice Seeker
    I also tried emailing TomTom for help and nothing. Any help, any recommendations. I saw other complaints similar on other forums which gave instructions to try turning it off and plugging it in for two hours. I did that and still the same. The only way to get rid of the add's (but only for a few hours) is to reset the device, but that only works for a few hours.
  • egdik
    egdik Registered Users Posts: 2
    Apprentice Seeker
    the link above to get rid of these wretched adverts is 'page not found' POOR.
  • dhn
    dhn Posts: 33,382
     Superuser
    @egdik

    If you drive with a route planned at 40 kph for about 15 seconds, the ads should disappear.
  • DougLap
    DougLap Posts: 9,862
    Superuser
    edited June 2019
    Hi @egdik

    If @dhn 's suggestion does not work then contact Customer support at following

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m

    Doug
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited June 2019
    Hi
    @egdik
    egdik wrote: »
    the link above to get rid of these wretched adverts is 'page not found' POOR.

    User Niall post is from June 2018
    The Tomtom Site has changed Forum providers
    Some links fail after the transfer

    ATB YFM
  • egdik
    egdik Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your help with the adverts

    Problem solved.
  • DougLap
    DougLap Posts: 9,862
    Superuser
    edited June 2019
    Hi @egdik

    Could you please advise how you solved it. Useful for the future .

    Doug