Ongoing Advertisement problem!

IMR34879

I recently purchased a TomTom Go 40S. This is my first TomTom product. It constantly goes into some kind of sleep mode where TomTom Traffic Service Advertisements come on and don't stop until i touch the screen, These ads are extremely annoying, cause me to interrupt my driving by taking my hands of my steering wheel to reach to my windshield (where it is mounted) and press on the GPS screen. It is dangerous and causes me to take my eyes off the road also. Anyone know how do I turn off the advertisements? I looked on the device and there are not options to turn off ads.

IMR34879

I also tried emailing TomTom for help and nothing. Any help, any recommendations. I saw other complaints similar on other forums which gave instructions to try turning it off and plugging it in for two hours. I did that and still the same. The only way to get rid of the add's (but only for a few hours) is to reset the device, but that only works for a few hours.

Niall

@IMR34879

To stop the adverts, see the details here https://en.discussions.tomtom.com/go-wi-fi-6200-5200-620-520-52-professional-via-53-go-camper-go-basic-482/go-5200-shows-advertising-video-1028683#post1192053

egdik

the link above to get rid of these wretched adverts is 'page not found' POOR.

dhn

@egdik

If you drive with a route planned at 40 kph for about 15 seconds, the ads should disappear.

DougLap

Hi @egdik

If @dhn 's suggestion does not work then contact Customer support at following

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m

Doug

YamFazMan

Hi
@egdik

egdik wrote: »

the link above to get rid of these wretched adverts is 'page not found' POOR.

User Niall post is from June 2018
The Tomtom Site has changed Forum providers
Some links fail after the transfer

ATB YFM

egdik

Thanks for your help with the adverts

Problem solved.

DougLap

Hi @egdik

Could you please advise how you solved it. Useful for the future .

Doug