Rider 550 bike mount seems faulty

mikekibbs

I bought a Rider 550 a few weeks back and connected to 2016 Ducati Multistrada 1200 but for the life of me I can't get it to charge. If I use the car charger and mount on the bike it works but when I use the bike mount it won't even when I wire it to the same point. Sent away for a replacement and had one back today and still the same. The male pins on the connector from the bike show 12v on a meter but the pins on the bike mount show 0.01v when on and 0v when off. Has anyone else had this problem? I find it hard to believe they have sent another faulty item but then again, if the other one wasn't faulty why didn't they say that.

mikekibbs

Should add, just done more testing and its something to do with the output to 5v. I can see 12v going in but 0v out via the retractable mount pins. Unlike the car adapter the voltage reduction is in the bike mount. It says 12-24v in and 5v output but I'm getting nothing out and amps all ok coming in. Is this a known problem?

Ste7ios

Is the polarity ok? Red to +, black to -

mikekibbs

Yes. All ok.

MilwDave

I’ve had the same problem with my Rider 400 which uses the same bike mount.

AlanSC

I have the same issue with a rider 500 mount. The current tester shows 12v coming out of the cables and into the the mount but nothing out of the mount connections. I swapped poliarities just in case - but nothing! I am using the usb input to charge it, which works OK but a brand new product ought to work seamlessly out of the box.
The support guy sent me a shipping label to reurn it to a place in Rumania for repair.

SKippy307

I have the same issue now. It used to work now nothing unless I flick the connector a few times, it momentarily charges then stops. Not very helpful on a day ride out...any solutions please?