Go 620 WiFi USA and Canada camper map

myarmar Registered Users Posts: 2
Apprentice Traveler
edited August 2021 in Map purchase & installation
Hi, I have Go 620 WiFi with USA and world maps. I'd like to buy USA and Canada Camper map for it. When I tried to pay I'm getting this:
An unknown error has occurred. Please check your information and try again.
I was in contact with chat CS and they said the reason of this error is that Camper map is incompatible with Go 620. But when I enter 2 first letters in a compatibility check it says compatible. I tried to buy a free voice and was getting same error. I understand it was an old known issue with TomTom web store. Could anybody from TomTom clarify if Camper map USA and Canada is compatible with my device?
Also, maybe related, when I try to update my account info (address, phone) I'm getting "failed to save" error.
Thanks, Mike


  • dhn
    dhn Posts: 33,382
    Call support to assist you:

    :flag_us: United States
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • myarmar
    myarmar Registered Users Posts: 2
    Apprentice Traveler
    Thanks I will. Apparently chat CS is no help unfortunately.