Refund for unused maps

Dorothy114

I purchased a new map of Europe a few days ago paying 59.90 I did not realize that it would take several hours to download so am unable to do this as my internet connection is only provided by a small travel wifi gadget
I have been trying now on tomtom site to contact customer services to ask for a refund but there doesn't seem to be a facility on website that enables me to do this
Does anyone knooe how I can claim a refund or have I just lost this money I'm running out of time to claim

I have found the website to be the most confusing & unhelpful site ever

dhn

Support:

:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.